First things first:


We ship all packages exclusively with DHL for the best possible customer experience. If you order before 12 p.m., your products will be shipped the same day. The delivery time is usually between two and four working days.

CO² neutral

We only ship our products in a climate-neutral manner. Our parcels are deliberately unprinted and we usually do not enclose any pamphlets. This is how we, together with you, make e-commerce as sustainable as possible.


For offer complimentary shipping for all orders to Germany. To all other countries we ship to free of charge as of 50€. Of course, we do not compromise when it comes to climate neutrality and shipping speed.


Whether Apple or Google Pay, PayPal, credit card or direct debit: You can use your preferred payment provider with us. Payments are processed either directly through the provider or through Shopify, so you have 100% security.

Shipping & Payment - Details

Shipping Germany:

We deliver our products as quickly and sustainably as possible:
If you order before 12 p.m., it will be shipped the same (working) day with DHL GoGreen and if you order after that, your products will leave our warehouse the next working day.
It usually takes between two and four working days for your skin care products to reach you. We ship exclusively climate-neutral with DHL (GoGreen) to offer you the best customer experience and to minimize the environmental impact.

Within Germany, we are currently offering free shipping for all our customers. Allowing you to look forward to your new skincare.

Shipping EU:

In addition to Germany, we currently ship to the following countries within the EU:
Austria, Belgium, Denmark, Estonia, Finland, France, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Sweden, Slovenia, Spain, Czech Republic and Hungary.
And of course we are working at full speed to be able to supply our customers in other countries.

For the countries listed above, we will cover the shipping costs as of a shopping cart value of €50 for you.

Between €0 and €49.99 the shipping costs are €5.00. This is necessary to maintain climate neutrality and at the same time to be able to support our social mission with you. Of course, we also ship internationally exclusively climate-neutral with DHL GoGreen.


We offer our customers the standard payment methods to make your shopping experience as easy and as trustworthy as possible. For us these include:
Apple Pay, Google Pay, Mastercard², Visa², American Express², Shop Pay², Maestro², PayPal, Sofortüberweisung³, Direct Debit³, Instalment Purchase³ & Buy Now Pay Later³.

² via Shopify Payment
³ via Klarna

Please be sure to observe the instructions below for the respective payment providers (we have set up a separate page for Klarna³:

If your trusted payment provider is not listed here, please contact us and we will check what can be done.

Apple Pay
Our customers can pay with Apple Pay during the ordering process. To do this, you must confirm the payment via the "Apple Pay" service on a supported Apple terminal device while complying with verification steps. Apple Pay uses the payment data you have stored in the Apple Wallet app for the transaction. You can find more information at

Google Pay
As part of the ordering process, our customers can pay with Google Pay. To do this, you must confirm the payment via the "Google Pay" mobile app on a supported end device while complying with verification steps. Google Pay uses the payment data you have stored in the app for the transaction. You can find more information at

As part of the ordering process, our customers can pay with PayPal. This works as follows:

1. select "PayPal" as the payment method at the checkout.
2. you will be redirected to the PayPal website to process the payment.
If you are already a PayPal customer, you can log in with your PayPal user data and initiate the payment.
If you do not yet have a PayPal account, you can create a PayPal account and then confirm the payment. For the payment methods direct debit via PayPal, credit card via PayPal and purchase on account via PayPal, the creation of a PayPal account is not necessary. 4.
4. You will then be redirected back to us (

Shopify Payments
As part of the ordering process, our customers can pay using Shopify Payments. Here, Kluuf offers the payment methods listed below:
- Debit and credit cards from Visa, Mastercard, American Express and Maestro.
- Shop Pay


Should it ever be necessary to return an ordered product, for example because it was delivered incorrectly or something else is wrong, simply follow the steps described below. Don't worry, we'll make this as unbureaucratic as possible for you.


Probably the most important step:
Contact us with the reason for the return at


After you have contacted us, we will review your case and, if necessary, send you a return label by email.


Depending on the case, you will receive a replacement product after the package has been shipped, or in exceptional cases a refund.


Finally, we ask for your feedback to ensure your satisfaction and to minimize future returns.

*The Christmas guarantee refers to timely shipping on 19.12.23. Delays in delivery by our shipping service provider DHL are excluded from the guarantee. Valid for all dosmetic German orders placed and paid for by 23:59 on 18.12.2023.